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Questions about a course, an order or a certificate? We would like to hear from you.
We reply by email — typically within one working day.
Help choosing a course, a question about an order, a certificate, access for your team — whatever it is, a real person reads every message. The more detail you give us (which course, which lesson, what you expected to happen), the faster we can help.
Usually within one working day, and often sooner. If your question is about a course or a session that starts soon, say so in the subject and we will answer it first.
Use Forgot password on the sign-in page — it is the quickest fix, and the link arrives in a minute or two. Nothing in your inbox? Check your spam folder, then write to us from the address you signed up with.
Every certificate you have earned is in your account, ready to download. Each one has a public link you can share, or add to your profile, so anyone can check it is genuine.
Our refund policy explains what we can refund and how. Write to us with the order number from your receipt and we will find it straight away.
Yes. Tell us how many people and which courses, and we will come back with options and a price.